Return Policy

Quick Summary

  • • 30-day return window from delivery date
  • • Items must be unused and in original packaging
  • • Refunds processed in original cryptocurrency
  • • Free return shipping for defective items

Return Eligibility

To be eligible for a return, your item must be:

  • • Unused and in the same condition that you received it
  • • In the original packaging with all accessories
  • • Accompanied by the original proof of purchase
  • • Returned within 30 days of delivery

Non-Returnable Items

  • • Opened software or digital products
  • • Custom-configured electronics
  • • Items marked as "Final Sale"
  • • Personal care electronics
  • • Items with removed security seals

Cryptocurrency Refunds

All refunds are processed in the same cryptocurrency used for the original purchase:

  • • Original cryptocurrency amount is refunded
  • • No fiat currency conversion applied
  • • Network transaction fees covered by us
  • • Wallet address verification required

Return Shipping

Shipping guidelines for returns:

  • • Free return shipping for defective items
  • • Customer pays return shipping for non-defective items
  • • Use provided return shipping label
  • • Items must be properly packaged
  • • Insurance recommended for high-value items

Defective Items

For defective items:

  • • Report within 48 hours of receipt
  • • Provide photos/videos of defect
  • • Free return shipping provided
  • • Priority processing for refunds
  • • Option for replacement available

Return Process

1

Initiate Return

Log into your account and select the items you want to return. Fill out the return form with reason and details.

2

Ship Items

Package items securely with all original materials. Use provided shipping label and drop off at carrier.

3

Receive Refund

Once return is received and approved, cryptocurrency refund will be processed to your wallet.

Questions?

If you have any questions about our return policy or need assistance with a return, our support team is here to help.