All refunds are processed in the same cryptocurrency used for the original purchase. The refund amount is calculated based on the original cryptocurrency amount, not the fiat currency value.
Once we receive your return, our team begins the inspection process. This typically takes 1-2 business days.
After inspection, if the return meets our criteria, it is approved for refund. You will receive an email confirmation.
The cryptocurrency refund is initiated to your wallet address. This process begins within 24 hours of return approval.
The transaction is confirmed on the blockchain. Confirmation time varies by network: BTC (10-60 minutes), ETH (2-5 minutes), USDT/USDC (2-5 minutes).
You will receive an email confirmation with the transaction ID and details. The funds will be available in your wallet after blockchain confirmation.
Having questions about your refund? Our cryptocurrency support team is available 24/7 to assist you.