Please report any missing items within 48 hours of receiving your order. Make sure to have your order number and photos of the received package ready.
Our team will investigate your report within 24 hours. We will review the shipping records, package weights, and your provided documentation.
If missing items are confirmed, we will either ship the missing items or process a refund in cryptocurrency to your original payment wallet.
Refunds for missing items will be processed in the same cryptocurrency used for the original purchase. Please allow up to 24 hours for the blockchain transaction to be completed.